Refund policy

Returns & Refunds

We want you to be happy with your purchase from The Karoo Edit Global.

If you receive an item that is damaged, defective or incorrect, please contact us at global@thekarooedit.co.za within 7 days of delivery. Please include your order number and clear photos or video showing the issue so we can assist you.

For other return requests, please contact us within 14 days of delivery. Items must be unused, in their original condition and packaging, with all accessories included.

Please contact us before returning any item. Returns sent without prior approval may not be accepted. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable unless the order arrived damaged, defective or incorrect.

For hygiene and safety reasons, certain opened or used personal-care, beauty or intimate products cannot be returned unless they are defective or incorrect.

Order cancellations are not guaranteed once processing has begun.

This policy does not limit any rights you may have under applicable consumer law.

Contact: global@thekarooedit.co.za